Returns and refunds

How to start a return

1. Email support@getiondrops.com with your order number and the reason.
2. We reply within one business day with the return address and an RMA reference.
3. Pack the shower head (the original box is ideal but not required) and send it with your RMA reference inside.
4. Send us the tracking number so we can watch for it.

Often we can solve the problem without a return — a cartridge change or a washer reseat fixes most flow and leak complaints. It is worth asking first.

What is refunded

• Product price: refunded in full, with no restocking fee.
• Original shipping: refunded only if the product arrived damaged, faulty or incorrect.
• Return postage: paid by you, unless the item was damaged, faulty or incorrect.
• Used cartridges: not refundable on their own, since they are consumable.

Refund timing

We issue the refund within 2 business days of the return arriving. Your bank then takes typically 5–10 business days to show it, and it goes back to the original payment method.

Damaged, faulty or wrong item

Email a photo of the item and the parcel within 14 days of delivery. We ship a replacement at our cost, or refund in full including original shipping — your choice. We normally do not ask for the faulty item back.

Cancelling before dispatch

Email us as soon as possible. If the parcel has not been handed to the carrier we cancel and refund in full. After dispatch, treat it as a standard return.

Exchanges

Want a different bundle size? Return the original for a refund and place a new order — that is faster than an exchange, and bundle pricing still applies.

See also the 90-day guarantee, shipping policy and contact details.