Contact IonDrops
One team handles orders, fit questions, filters and returns. Email is the fastest route and we reply within one business day.
Last updated September 2026Written by the IonDrops product team 4.8/5 rated
Email us
Support: support@getiondrops.com
Order help: orders@getiondrops.com
Support hours: Monday to Friday, 9:00–17:00 UTC. Messages sent at weekends are answered on the next business day.
What to include
- The email address you used at checkout
- Your order number, if you have it
- For fit questions: a photo of your shower arm and existing head
- For a return: the reason, so we can suggest a fix first if there is one
Quick answers before you write
- Where is my order? Tracking is emailed when the parcel ships, usually 1–2 business days after ordering. See shipping.
- Will it fit my shower? If your head unscrews from a fixed arm, yes — see the FAQ.
- I want to return it. Start with the returns process.
- I need filters. See replacement filters.
Ordering
We do not take orders by email or phone — checkout is on the IonDrops store page, where payment is handled securely by Stripe in USD.
Questions before you order? Read our shipping times, returns process and 90-day guarantee, or contact our team.